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YOUR CHOSEN COURSE CODE IS AI04

Diploma in 

front office Associate 

by tourism HOSPITALITY sector skill council of nsdc

Aimfill Batch Start 

12
Days
01
Hours
52
Minutes
52
Seconds

Why Front Office Associate ?

Front Office Associate: Also known as ‘Front Desk Associate’/ ‘Guest Service Associate’, Front Office Associate is responsible for guest registration, maintaining the guest account and guest service during the stay. The individual at work is responsible for representing the hotel, receiving the guest, handling guest registration process, room allocation and attending to any guest requirements. It also includes performing cashiering process and handle guest accounts during stay.

This training program is also known as Receptionist training course. 12th passed students looking for a short-term training program will benefit from this training course. It is a skill enhancing training course. After completing this course, you will be able to find a job in relevant sectors (hospitality, travel and tourism etc).

What is Front Office Associate/Receptionist training all about? What is it like to become a front office associate/receptionist? Will I get a decent job after completing this course?

This training program falls under TOURISM & HOSPITALITY SECTOR SKILL COUNCIL, govt of India. 

In order to thrive in this sector, one must possess qualities such as – Good communication skills, Positive personality, Customer service skills, Ability to handle different types of guests, Management skills, & Confidence

After completing this course, you will be able to find work at hospitality establishments such as – hotels, resorts, clubs, holiday homes etc. You will also be able to find work in travel and tourism sector. Receptionists are also hired by offices, MNCs and other establishments to take care of front office operations.

Single Diploma FRONT OFFICE ASSOCIATE

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Single Diploma FRONT OFFICE ASSOCIATE
Single Diploma FRONT OFFICE ASSOCIATE
Single Diploma FRONT OFFICE ASSOCIATE
Single Diploma FRONT OFFICE ASSOCIATE
Single Diploma FRONT OFFICE ASSOCIATE
Rs.9,000
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BASIC DETAILS
This training program falls under the trade of hospitality, travel and tourism. The main aim of this training program is to develop customer service skills in students. A front office associate or receptionist takes care of front office operations at hospitality firms and establishments. Take a hotel as an example. As soon as you enter the hotel, you will see the reception area.

 After completing this training program, you will be able to perform tasks such as –
• Greet guests
• Operate computer and relevant software
• Revealing amenities, layout, types of rooms and tariff plans to guests
• Take care of advanced booking
• Taking care of walk-in guests
• Keeping tab of vacant rooms and inventory
• Completing registration process
• Take care of guests’ requirements
• Deal with room enquirers
• Customer service
• Billing
• Collecting payment
• And more…
  • Brand
  • Course Code A104
  • Duration 1 Year
  • Eligibility +2 and Above
  • Certification DGITO
Single Diploma FRONT OFFICE ASSOCIATE
Rs.9,000
(UG/PG) – BBA IN AIRLINE AND AIRPORT MANAGEMENT The Course package offers University Graduation Post Graduation Coaching along with 6 professional job oriented certifications with the SMART & NSQF Standards with respect to the Sector Skill Council. The Aimfill Students

Tourism and Hospitality Sector - Introduction

Module 01
Course is designed with driving results and focuses on key performance indicators so that learning can be transitioned to results and results transformed to achievements and wins. Ensuring Key Performance Indicators and how to measure success of Front Office Department
(UG/PG) – BBA IN AIRLINE AND AIRPORT MANAGEMENT The Course package offers University Graduation Post Graduation Coaching along with 6 professional job oriented certifications with the SMART & NSQF Standards with respect to the Sector Skill Council. The Aimfill Students

Health & Hygiene

Module 02
Everything you need to know about successful Front Office Operations. This course will teach you all details, reports, transactions, skills you need to operate Front Office Department.

  • Recognizing and Controlling Hazards
  • Need of Cleanliness for Guests 
  • Make an Appeal to All the Visitors

(UG/PG) – BBA IN AIRLINE AND AIRPORT MANAGEMENT The Course package offers University Graduation Post Graduation Coaching along with 6 professional job oriented certifications with the SMART & NSQF Standards with respect to the Sector Skill Council. The Aimfill Students

ETIQUETTE & Conduct - Hospitality

Module 03
Front office staff is the person who does the professional work assigned to him/her.

  • Essential Behavioral Conduct 
  • Importance of Personal Grooming 
  • Need for Etiquette 
  • Etiquette for Telephone Communication 
  • Electronic Communication 
  • Customer Relations 
  • Important Factors of Hospitality

(UG/PG) – BBA IN AIRLINE AND AIRPORT MANAGEMENT The Course package offers University Graduation Post Graduation Coaching along with 6 professional job oriented certifications with the SMART & NSQF Standards with respect to the Sector Skill Council. The Aimfill Students

Check In PRocedures

Module 04
Front office executive is responsible for the all the front office execution at its routine and operations.

  • Difference between Customer Service & Hospitality 
  • Front Office Associate’s Duties and Responsibilities 
  • Importance of Front Office Area 
  • Check-In Procedures 
  • Allotting the Guest Room 
  • Managing the Upgrade and Downgrade Situation 
  • Achieving Productivity Standards 

(UG/PG) – BBA IN AIRLINE AND AIRPORT MANAGEMENT The Course package offers University Graduation & Post Graduation Coaching along with 6 professional job oriented certifications with the SMART & NSQF Standards with respect to the Sector Skill Council. The Aimfill Students

Customer & Colleagues Interactions

Module 05

Front office operator takes care of all the front office and also the visitors and customers details and taking care of all the front office operations.

  • Importance of customers & Employees
  • Importance of Trust 
  • Communicate Persuasively
  •  Important Principles of Communication 
  • Communicating with Superiors 
  • Communicating with Colleagues 
  • Communicating with Customers 

Gender & age sensitive Practices 

Module 06

Receptionist is capable of guiding and explaining the process of the office in detail and also maintain all the customer details.

  • Important Considerations for Gender & Age Sensitive Services
  • Age and Gender Sensitive Etiquettes
  •  Dealing Guests 
  •  Treating Women at Workplace

Customer Centric Service Orientation

Module 07

Customer service is capable of managing the different kind of customers and clearing all their queries.

  • Customer-Centric Approach 
  • Assessing Client’s Requirements for Quality of Science 
  • Meeting Customers’ Requirement 
  • Achieving Customer Satisfaction

Organisation & Customer IPR

Module 08

  • An Industry Built on Intellectual Property Right
  •  Types of Intellectual Property Rights
  • Risk Transfer for Intellectual Property
  • Intellectual Property Risk Management

Learn a Foreign Language or Local Language(s) including English

Module 09

  • Purpose of Learning Foreign Language 
  •  Gaining Proficiency in Foreign Language
  •  Learning a Language 
  •  Achieving Minimal Pass Standard 
  •  Practice Professional Situations 
  •  Learn English as a Foreign Language 
  •  Develop Inter-Cultural Competence

The course have 9 Modules are Covered in 280 Hrs

THE COURSE HIGHLIGHTS

AIMFILLians now enduring their life as a front office associate

Success Stories , MIllions of Foot prints made over the years in various sectors job roles

Ms Sandra

I started my Hospitality career as an intern at one of the Chicago Hotels. My first job was Front Desk Agent. After successful completion of internship I continued my career in Hospitality Industry where I became Front Office Supervisor, Assistant Manager and Director of Front Office.

Ms nandini verma

Aimfill Gave us the Opportunity to explore the TRUE WORLD of Aviation, where for others it was only a DREAM. With Spicejet today we have reached the STARS . A dream come true with Aimfill - our Campus

Ms kashifa

Exploring the world of Aviation, it was only possible , since Aimfill gave us confidence to face all situations with lot of experience , being a part of My International Inflight trip at the age of 18 yrs , I took my first International flight with  EMIRATES - an Impossible DREAM come true with my Campus AIMFILL. Showing us that we can achieve what we want with a great experiential learning experiences. 

Mr. IRFAN

A different world of experience while learning at Aimfill , making a true experience while working. Aimfill was my first step towards success. I thank my campus for giving me great exposure for self development. Thanks to Aimfill

July 08, 2017

+ DIPLOMA IN FRONT OFFICE ASSOCIATE

QP Code:  THSC/AI04

Sector:  Tourism & Hospitality Sector Skill Council

NSDC

June 15, 2017

NSDC CERTIFICATIONS

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NSDC

May 26, 2017

International Hotels 

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SKILL INDIA

TOURISM HOSPITALITY SECTOR SKILL COUNCIL (THSC) CERTIFICATION


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Our graduates go on to work for a wide range of national and international airlines, airports, aviation agencies, in-flight catering companies and international cargo organizations. Aimfill International is proud to offer tailored professional training for students. This program formulates the students to perform in a competitive market with the proper skills which is wanted by major Airlines.

“Aimfill International treats you as the way you would like to be treated”.  

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